We require 24 hours notice to cancel or reschedule your appointment. Sometimes the forces of the universe are against you and things can just happen — we understand that; Studio Bordona has a three-strike cancellation policy: two last-minute cancelations will be treated as warnings (after the second you will be required to leave a credit card on file in order to book future services with us.) On the third strike you will be charged for 50% of the service that was missed, and 100% on a fourth strike. No-shows are included under this policy. Please keep in mind that if you are ten or more minutes late for your appointment that we may not be able to provide the service that you scheduled, in this case we will have to reschedule your appointment and the cancellation policy will apply.